1. Services

Afrex Solutions provides staff transport, executive transfers, private hire, event movement coordination, and last-mile delivery services as described in an agreed quotation or service schedule.

2. Quotations & payment

Quotations are valid for 30 days unless stated otherwise. Corporate accounts are billed per the agreed schedule; ad-hoc services are payable before or on completion of the trip as agreed.

3. Bookings & changes

Bookings should be confirmed in writing (email or WhatsApp). Schedule changes require at least 24 hours notice; changes within 24 hours may attract a rescheduling fee.

4. Cancellations

Cancellations made more than 48 hours before service attract no charge. Cancellations within 48 hours may be billed up to 50% of the quoted fare; same-day cancellations may be billed in full.

5. Client responsibilities

• Provide accurate pickup points, contact persons, and timings.
• Ensure passengers are ready at the agreed pickup time; waiting time beyond 15 minutes may be billed.
• Ensure parcels and documents are properly packaged and labelled for delivery.

6. Liability

We maintain our vehicles and carry the required insurance for passenger and goods transport. Our liability is limited to the fare paid for the affected trip, except where the law provides otherwise. We are not liable for delays caused by traffic, road closures, weather, or other events beyond our reasonable control.

7. Governing law

These terms are governed by the laws of Kenya. Disputes will first be addressed through good-faith discussion, then mediation in Nairobi where needed.

8. Contact

Questions about these terms: hello@afrexsolutions.co.ke · 0725 263 590 · Nairobi, Kenya. Effective October 2026.